Relation client, comment améliorer son centre de contacts ?

Infographie : les 10 façons d’améliorer votre centre de contact

10 façons d’améliorer votre centre de contact - Infographie - Vignette

Un des grands enjeux des centres de contact porte sur l’optimisation de la gestion du temps des agents pour donner du sens aux échanges :

Automatisation via l’IA et les bots
Accélération des processus métier,
Vue client à 360°

Voici 10 idées pour vous lancer…

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Découvrez aussi

Solution pour centre de contacts – SVI

NXO est un acteur majeur des centres de contacts et de la relation client pour les entreprises, en mode privé, hébergé ou cloud.

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NXO contact center powered by Genesys Cloud

NXO contact center powered by genesys cloud, s’appuie sur la plateforme Genesys Cloud et sur le savoir faire NXO en matière de relation client

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Infographie : dix façons d’améliorer votre centre de contact

Infographie : les 10 façons d’améliorer votre centre de contact

Découvrez aussi

Solution pour centre de contacts – SVI

NXO contact center powered by Genesys Cloud